WARRANTIES, RETURN & EXCHANGE POLICY
Warranty
In our efforts to provide excellent customer service, we guarantee that our products are in good quality and perfect working condition. We guarantee that all the products we sold have passed the minimum standard requirement in manufacturing practices. If you are not satisfied with your purchase, you may return it to us for an exchange or refund, subject to the following terms.
Returns & Exchanges
It is our philosophy to deal with our customers fairly and reasonably. We strongly believe that when we treat our customers fairly, they, in turn, are fair with us. Hence, as we strive to provide quality service, we handle all returns and exchanges on a case-by-case basis.
For whatever reason, you may return or exchange the product within 30 days from purchase. We will provide a refund or exchange the product for purchases within the 30-day period. After 30 days from the date of purchase, we may only allow an exchange or store credit. We may allow return or exchange beyond the 30-day period if the damage or defect of the product due to our fault is not apparent upon receipt of the item. Otherwise, if the damage or defect is apparent, our customer support should be promptly informed.
To be eligible for a return or exchange, the item must be in the same condition that you received it. It must be complete, safely packed and in resalable condition. Several types of items are exempt from being returned especially products that can no longer be subject for resale. We reserve our right to determine what are the non-returnable products.
To complete your return, you must contact our customer service support. We require a receipt or proof of purchase. Your receipt helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. Your personal identification may be required to process the return.
To improve our products and services and serve you better, we require photos and other documentation for returns or exchanges of damaged or defective products.
However, there are certain situations where exchange or refunds may be denied or only partial refund is granted. Exchange or refund may be denied or only partial refund may be allowed on the following reasons:
a. An item is not in its original condition, is damaged or missing parts for reasons not due to our fault.
b. An item in good working condition is returned after 30 days from purchased.
When Refund is Allowed
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
You will be charged for your replacement item and you will be refunded for your returned item once received and processed by us.
Restocking Fees
We do not charge restocking fees.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again or your credit card account. It may take some time before your refund is officially posted. Next contact your bank or credit card company. Often there is a processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact our customer support.
Returning in Store or by Mail
You can return your product to:
ATTN: Lumière
2760 S Harbor Blvd
Santa Ana, CA 92704
You will be responsible for paying the shipping costs for returning or exchanging your item. Unless the product is defective or damaged due to our fault, we will cover all shipping costs. We will send you a shipping label via email.
For more information, please see our Shipping Policy.
